Envision Technical Support Services

Envision’s project management and technical expertise ensures a detailed and comprehensive approach to the implementation of your risk management or claims administration software. At Envision "partnership" means a consultative relationship that comes with every technology sale. Partnering with our clients starts from the initial assessment, through "go live", and continues with ongoing technical support services that are part of the "Total Solution" Envision provides.

We are committed to our clients’ success. It is our experience in providing essential technical services that separates us from other software vendors.

Training

Envision Technology Solutions experts provide the following training services:

• Overview of the system during pre-implementation planning
• Review & documentation of workflows and procedures
• End-user training immediately prior to startup
• On-site refresher or advanced training
• Web-based new user or new application training
• Training on Report writing tools
• Annual Customer Interest Group Conference with demonstrations of cutting edge solutions and focused training sessions

Custom Development - Programming

In order to maximize the efficiency of your staff there may be some custom development work to follow behind your RiskEnvision or other software module implementation. Envision Technology Solutions programmers have extensive experience creating the following types of custom work:

• Customization of a new software solution or add-on module
• Custom report development
• Customization of data input forms
• Data import and export utilities (data exchange with insurance carriers, medical bill review vendors, TPAs, subsidiaries, or parent companies)
• Custom interfaces with your other software programs including financial (A/P) and other data management programs (HR information, patient information systems, fleet management or maintenance programs, etc.)

Data Conversion

Envision data conversion specialists can assist you with getting your existing claim data into the RiskEnvision database, or other application data repository. A flexible pricing model allows the client to define the scope, cost, and level of involvement Envision may have in a data conversion project. We’ve successfully done everything from custom conversion of every field in the previous database to adapting pre-built conversion tools.

• Conversion of carrier or TPA data
• Importing standard code values to RiskEnvision
• Conversion of data from other RMIS products
• Conversion of data from proprietary systems

Technical Support, Implementation Project Management & Virtual Solutions

Our knowledgeable staff is available for all technical questions relating to the software including network and database connectivity, enhancement requests, bug reports, and management of custom-programming projects.

Our project management staff has a wealth of experience. In addition to making sure RiskEnvision and other software modules are installed on-time and on-budget, we can assist you with:

• Workflow analysis
• Data validation
• Procedure development
• Specification of custom programming projects
• Post-implementation audit
• Application Hosting - for a virtual risk management technology solution. Envision provides application hosting and maintenance services with ASPEnvision.

For additional information or questions about the type of technology services Envision can provide, please contact us.